1. Introduction

Welcome to zyouask The following are the terms and conditions for use of this zyouask service, which can be found at general.zyouask.com (the "Service" or "Site"). If you believe that any content on the Site (including, without limitation, Questions and Answers) violates any of these Terms, please e-mail info@zyouask.com immediately. In addition, if you have any comments or feedback about another Customer, an Expert, an administrator or a moderator you should inform us privately via our private messenger tool or via direct e-mail to info@zyouask.com. zyouask reserves the right to refuse service to anyone at any time without notice for any reason.

2. Definitions
In the terms and conditions that follow, the terms "user," "you" and "your" refer to the individual or organization that creates a zyouask account as either a Customer or Expert and the terms "zyouask" "we," "us" and "our" will refer to zyouask "Terms" or "TOS" refer to the terms contained in this Agreement. "Customer" will be used to describe the person who asks questions on this Site. "Expert" will be used to describe the person who answers questions on this Site.

3. Acceptance
By using our Site in any way, you are agreeing to comply with and be bound by the following Terms and any related "Agreements" (which include, without limitation, the Privacy Policy, our Legal Disclaimer, the Expert Agreement, if applicable to you, and all rules or policies posted on the Site). Please review the following Terms carefully. If you do not agree with the Terms or any of the related Agreements in their entirety, do not use the Service. Those providing answers on the Site are also subject to and required to accept the terms of the Expert Agreement. You must be at least 18 years old to use this Service. Your acceptance of these Terms is signified by checking the "I Agree" box and then completing the on-line registration process. By doing so, you agree to be bound by all of the terms and conditions contained in these Terms, including acknowledgement that you are over the age of 18. You have the right to have a record of these Terms and any related Agreement you enter into with zyouask made available on paper form upon request for no additional fee. Simply e-mail info@zyouask.com.

4. Right of Modification
zyouask reserves the right to change, revise or modify the Terms (including fees) or any of the related Agreements at any time by posting the amended terms on the Site. All amended terms shall automatically be effective upon posting. Your continued use of the Service will signify your acceptance of the revised Terms or related Agreement, as the case may be. If you do not accept the revised terms, your sole and exclusive remedy is to discontinue using the Service. The latest Terms and related Agreements will be posted on the Site, and you should always review them prior to using the Site. zyouask reserves the right, in its sole discretion, to modify or discontinue the Services, for any reason, without notice.

5. Member Accounts and Restricted Activities
As a "user", you represent that you are authorized to create and access an account. Through the user process, you will establish a user name and password for access to your online account. You are responsible for maintaining the confidentiality of your user name, account data and password.

You agree to comply with all billing procedures, including providing and maintaining accurate and lawful billing information for active zyouask accounts. You agree that you are solely responsible for all acts or omissions that occur under your account or password, including the content of your account as used throughout the Service. You will immediately notify zyouask of any unauthorized use of your password or account.

Any content provided by you on the site (including any questions asked or answered) and your use of our Service shall not: (a) be fraudulent, inaccurate or misleading; (b) infringe any third party's proprietary rights or rights of publicity or privacy (zyouask has adopted Take Down Procedures for unauthorized use of copyrighted material); (c) be illegal or violate any federal, state or local law, statute, ordinance or regulation; (d) be competitive with zyouask(e) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (f) be obscene or contain child pornography or, if otherwise adult in nature or harmful to minors, shall be posted with "Mature Audiences Only" in the listing title and appropriate notices to prevent unauthorized underage viewing and shall be distributed only to people legally permitted to receive such content (Information on Parental Control Protections); (g) contain any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (h) create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; and (i) link directly or indirectly to or include descriptions of goods or services that: (aa) are prohibited under this Agreement; or (bb) you do not have a right to link to or include. You may not consummate any transaction that was initiated using our Service that, by paying to us a fee, could cause us to violate any applicable law, statute, ordinance or regulation. Furthermore, you may not resell or make any commercial use of our system without our prior consent.

You are prohibited from soliciting users of this Site including Experts for any purpose (including inviting other users to contact you outside the Site or inviting Experts to participate in a competing website) except with advance written consent. Without limiting any other remedies, zyouask may suspend or terminate your account if we suspect, in our sole judgment, that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site or have engaged in activities in violation of these Terms or any related Agreements with zyouask

6. Fees and Refunds
You set the price that you are willing to pay for a helpful answer. To honor the time Experts spend helping you, you are required to accept an answer (and pay the amount you offered) if it is a helpful answer. A deposit is required before you may view the answer to a question you have posted. Deposits are fully refundable. Please request deposit refunds at http://www.zyouask.com/refund.aspx. Once you've accepted and paid for an answer, however, no refunds are permitted or possible. If you do not like an answer for any reason, your sole remedy is to disregard the answer and not accept or pay for it.

zyouask maintains the right to initiate special incentive and pricing programs. These specials and incentives may be limited, at zyouask sole discretion, to certain defined and limited users or non-users. Please review the FAQs for more details on fees and payment.

7. zyouask is a Venue; Release
zyouask acts as a venue for entertainment purposes to allow anyone to ask or answer just about any question, at anytime, from anywhere. EMERGENCY QUESTIONS AND CRISIS SITUATIONS (particularly regarding medical or mental health) should be directed immediately by telephone or in-person to qualified professionals. zyouask is not the appropriate venue to deal with emergency or crisis situations. In addition, we are not involved in the actual conversation between Customers and Experts. zyouask does not edit, modify, filter, screen, or otherwise monitor the content of questions, answers, profiles, qualifications or comments or have any obligation to monitor the content. As a result, we have no control over the quality, safety or legality of the answers given, the truth or accuracy of the answers, the ability of Experts to answer questions or the ability of Customers to pay for answers. We cannot ensure that a Customer or Expert will actually complete a transaction. Because we are a venue, in the event that you have a dispute with one or more users, you release zyouask (and our officers, directors, agents, parents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code §1542, which says: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR"

8. No Assurances Given From and No Reliance on Term "Expert"
Throughout this Site, certain terms, including "Expert", "Specialist", "Consultant" or "Advisor" may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that zyouask has not and cannot independently verify their qualifications. If you do not like any answer for any reason, your sole remedy is to disregard the answer and not pay for it. Notwithstanding the foregoing, zyouask reserves the right, but is not obligated, to remove any content that it believes violates any of these Terms, including, without limitation, any objectionable or personally identifiable information.

9. Identity Verification
We verify the accuracy of the e-mail address our users provide us when they register on the Site. However, because user verification on the Internet is difficult, zyouask cannot and does not confirm each user's purported identity. Thus, we have established a user-initiated feedback system to help you evaluate with whom you are dealing.